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Here you will find the answers to the most common questions we get answered.

Note:

We endeavour to always have at least 5-10 crates of each style in the range (Page:  Our Products) in our showroom/shop for walk-in customers.  If you require more than 10 crates, please email us your order. Our lead time for orders varies between 3-10 working days, depending quantity.

How do I order?

Email your order to thehouseofcrates@gmail.com. (Please include your contact number).  Unfortunately we can't take orders over the phone.

Is there a minimum order?

There is no minimum order.

What materials do you use?

Our range of wooden crates are constructed from 9mm thick pure SA Pine obtained from commercial plantations.  Our Dual Construction process with high Alcaline Glue and nails make our crates twice as strong.  We also use Pine Plywood, Birch Plywood, Laminated Pine and OSB Pine (custom products).

Do you have a showroom? Can I see some different types of crates and branding?

Yes, we have a showroom located at 16 Stillewater Street, Durbanville Industrial Park.  We are open from 8.30AM to 5.00PM Monday – Friday. We have various different styles of crates & boxes with examples of staining and branding (laser engraving & stencil spraying) that will help you firm up ideas or give you new ones to consider. Please call us to arrange a visit or drop in if you are in the area.

What are your terms?

Prepayment via EFT on acceptance of quotation.  We have a credit/debit card facility at the showroom for the walk-in customers.

What about shipping?

We ship to Johannesburg/Pretoria/Durban, etc. via Freight Innovations.  Please provide us with the crate number(s) that you wish to order, the quantity and the street delivery address to enable them to prepare a quotation. We aren't in business to make a profit on shipping charges. We only charge our customers actual shipping.  You are also welcome to arrange your own courier.

Locally we deliver at R6.50 per km.

Can I collect my order from your premises?

Yes, collection is welcome.

CUSTOM MADE PRODUCTS:  Please send as much information as you can so we can provide you with a quote as quickly as possible:  Quantities, Dimensions, Stained or Natural, Photos (or reference images on our website or send us a link). Include your phone number please. If we need more information, we will give you a call!

Should I order by the inside dimensions or outside dimensions of the crate I need?  Industry standard is to use inside dimensions of the assembled crate.

How should I provide the dimensions?   The standard is to provide them as Length (L) x Width (W) x Height (H). 

How long does it take to make my custom product(s)?  Our lead time is currently 7-10 working days, depending quantity.  If you have time constraints, please discuss this with us!

We hope that we have answered some of your questions!

If you have any other questions that are not covered here, please phone or email us and we will do our best to answer them for you.

We look forward to hearing from you.