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Here you will find the answers to the most common questions we get answered.

How do I order?

Please email your order to thehouseofcrates@gmail.com. (Please include your contact number).

 Unfortunately we can't take orders over the phone.  Our current lead time for ex-stock orders varies between 10 - 15 working days, depending quantity.

Is there a minimum order?

There is no minimum order.

What materials do you use?

Our range of wooden crates are constructed from 9mm thick pure SA Pine.  Our Dual Construction process with high Alcaline Glue and nails make our crates twice as strong.  We also use Pine Plywood, Birch Plywood, Laminated Pine and OSB Pine (custom products).

Do you have a showroom? Can I see some different types of crates and branding?

Yes, we have a showroom located at 16 Stillewater Street, Durbanville Industrial Park.  We are open from 8h30 to 17h00 on Mondays – Thursdays.  On Fridays we close at 16h00.   We have various different styles of crates & boxes with examples of staining and branding (laser engraving & stencil spraying) that will help you firm up ideas or give you new ones to consider. Please call us to arrange a visit or drop in if you are in the area.

What are your terms?

Prepayment via EFT on acceptance of quotation.  We have a credit/debit card facility at the showroom for the walk-in customers.

What about shipping?

We ship to Johannesburg/Pretoria/Durban, etc. via Freight Innovations.  Please provide us with the crate number(s) that you wish to order, the quantity and the street delivery address to enable them to prepare a quotation. We aren't in business to make a profit on shipping charges. We only charge our customers actual shipping.  You are also welcome to arrange your own courier.

Local customers:  Please collect your order from our premises within operating hours.  

CUSTOM MADE PRODUCTS:  The minimum order quantity is 20 (twenty) crates.  Please send as much information as you can (per email) so we can provide you with a quote as quickly as possible:  Quantities, Outside dimensions provided as Length (L) x Width (W) x Height (H), Stained or Natural, Photos (or reference images on our website or send us a link). Include your phone number please. If we need more information, we will give you a call!

How long does it take to make my custom products?  Our lead time is currently 10-15 working days, depending quantity.  If you have time constraints, please discuss this with us!

We hope that we have answered some of your questions!

If you have any other questions that are not covered here, please phone or email us and we will do our best to answer them for you.

We look forward to hearing from you.